Free Delivery*

Privacy Policy

We Fordham's Coal are committed to protecting privacy.

The privacy policy explains what personal information we collect from you via our Web Site and how we store this information. This document forms part of our terms and conditions, which we may amend and upgrade from time to time.

By using the Web Site you agree to the way we process your personal details as outlined in this policy.

Collected Information

When you register with our Web Site we collect personal information about you as you complete the online form, or complete a transaction with us, or email us or make a telephone enquiry.

We also collect personal information about you by using “cookies” on our Web Site, the section below explains about cookies.

The reason for collecting this information about you is in order to process your orders: we use your name, address, delivery address (if any different). Your debit or credit card number, expiry date and three digit pin number. We also collect your telephone number should we need to contact you with relevance to the order you have placed.

Use of Your Information

The information we collect from you we use to process your orders, send you information from time to time on our products and other services we can provide, and to deal with any enquiries you may have.

Your debit and credit card details are processed through a secure server by your card provider, our card processor and your bank.

We will also collect information and share with credit reference agencies.

As our company policy we will not share your information, other than with credit reference agencies, your information will not be used for any other purposes, it will not be sold or disclosed to any other organisations, except other companies within our organisation and our successors in title.


From time to time we collect anonymous data from visits to our Web Site to enable us to provide a better customer service to our clients. For example we may keep track of domains from which people visit and we may also measure activity of those visiting our Web Site. This is done in a way that keeps all the information anonymous . It provides us with useful information and helps us make our Web site more useful to our customers.

Customer/User Identifications and Log-in

A “cookie” is temporarily currently used to identify a customer during our registration and check out processes.

When a customer creates a user name (i.e. Email Address) and password to gain access to the Web Site, either as a new customer or an existing one, a temporary cookie is set which identifies the applicable customer account.

This cookie is maintained until such time as:
The customer logs out.
Closes down their browser session
Or manually clears the User Identification Cookie.

User Log-in Caching

Within our Web Site in future cookies may be used to save a visitors password (if and when this facility is provided).

If the customer has chosen to remember a login or password, the following items below will be encoded with cookies.

Customer Identification
A login state

If a “registered” customer returns to our Web Site without logging in, the Identification stored in the cookie can be used to track the customer (unless this cookie has been manually disabled, at which point the server may automatically regenerate another cookie).

Basket Functionality

Our Web Site will also utilise cookies to help identification of baskets. When a customer clicks on the “add to my Basket” button during their first browsing session a temporary cookie is set to identify the basket identification.

Any items that the customer adds to their basket are associated with the unique Basket Identification until the customer either:

Ends their browser session
Or continues to the checkout i.e. places their order
Removes their items from the current basket
Manually disables the Basket cookie

This temporary basket cookie is cleared when any of the above tasks are performed.

Other Web Sites

Our Web site may contain links to other Web sites which are outside of our control, these sites are not covered by our privacy policy.

If you access the other sites using the provided links, the operator of these site may collect information about you, which can be used by them in accordance with their own privacy policy, which will differ from that of our own.